Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this workshop will take a comprehensive look at workplace violence: how to prevent it on an individual and an organizational level, and how to respond to it if it does occur.

This Workshop can be modified to fit one, two or three full days.

What You Will Learn from this Workshop:

• Understand what workplace violence is
• Be able to identify some warning signs of violence
• Understand the cycle of anger
• Understand Albert Bandura’s behavior wheel and how it applies to anger
• Develop a seven-step process for managing your anger and others anger
• Have better communication and problem solving skills, which will reduce frustration and anger
• Develop some other ways of managing anger, including coping thoughts and relaxation techniques
• Be familiar with the nine components of an organizational approach to managing anger, including risk assessment processes
• Know what to do if a violent incident occurs in the workplace, on both an individual and organizational level

Topics that You Will Cover:

• Albert Bandura’s behavior wheel
• Signs of violence
• McClure’s seven step anger management process
• Communication skills
• Problem solving tools
• Components of a violence prevention program
• Stages of threat response
• Developing a risk assessment program
• Incident response checklist