The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This workshop will give you and your organization the edge with the tools, techniques and solutions for anger management in any situation.

What You will Gain From Taking this Workshop:

• Be better able to recognize how anger affects our bodies, our minds, and our behavior.
• Be better able to use the six-step method to break old patterns and replace them with a model for assertive anger.
• Be better able to control your own emotions when faced with other peoples’ anger.
• Be better able to identify ways to help other people safely manage some of their repressed or expressed anger.

This course will cover:

• How anger affects our bodies and our minds
• Coping thoughts
• Express feelings appropriately
• Prevent a build-up of frustration
• How to deal with issues
• Staying calm
• Identifying anger pay-offs
• Relaxation techniques
• Identifying trigger thoughts
• Developing your personal sanctuary
• Identifying distorted thoughts