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Power of WOW! Customer Service Training
What our customers have to say about this course:
“This program was very informative. It kept your attention…it was so interesting.”
R. Gareau, Truck Sales Coordinator, Redhead Equipment
“Awesome! Just wish it could have been longer.”
Alexis McKay, ISC
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Power of WOW! Customer Service shows you that keeping customers satisfied is only part of running a successful business. In order to thrive in today’s economy of tight margins and sophisticates shoppers, you must move past customer satisfaction to customer loyalty and beyond.
What You Will Learn in this Course:
The Relationship Formula
Helps participants learn to focus less on what is important to us, and more what is important to the customer.
Learning the Value of High Trust
Organizations that have a high degree of trust among co-workers and management teams have a greater success in the workplace. This session will provide you with a better understanding of the value of trust in your environment.
Satisfied versus Loyal Customers
Learn the importance of going beyond satisfaction to loyalty and how both the customer and you will benefit.
What is Customer Service
Participants will discover the four components necessary for excellent customer service.
Customer Expectations
Learn the three possible outcomes of customer interactions, and how to capitalize on your customer’s expectations.
Moments of Truth
Uncover how every moment of contact with your customer can become a moment of truth. A moment that can WOW! them and ensure they remain a lasting and loyal customer.
The Customer Service Success Formula
Identify what the Success Formula is and how to implement it into your every customer contact.
Customer Service Standards
Learn the 4 standards that every successful company needs to implement.
Social Styles™
Improve your performance by understanding the unique qualities of individuals who are from different Social Styles than yourself.