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Administration Skills: Build Your Professional Self
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on job satisfaction is our relationship with others.
This is a two-day workshop designed for those who work in support positions, to help them improve their everyday performance in an office environment. The two days will help you improve your communications skills, make a good first impression, and develop personal management skills.
How Will You Benefit from this Workshop?
- Understand the importance of professional presence on the job.
- Learn how to self-manage to become more effective and efficient.
- Improve your communications skills, including listening, questioning, and being more assertive.
- Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.
What You will Cover:
Personal Best, Professional Best
Putting Others at Ease
Distorted Thinking
The Steps to Feeling Good
Assertiveness
Communication Skills
Asking and Listening
Non-Verbal Messages
Writing Skills
Getting Ahead
Self Management
Setting Goals
Working as a Team
Working With Difficult People
Learning to Say No
De-Stress Options